Return Policy

Last Updated: 10/15/2023

At Cleared Systems, we are committed to your satisfaction with our books, security and compliance products, and courses. Our return policy is designed to be fair and straightforward, providing you with the peace of mind you need when making a purchase.

1. Books and Physical Products:

• Return Window: Customers may return books and other physical products within 30 days of the purchase date.
• Condition: Items must be returned in their original, unopened, and undamaged condition. Used or damaged items will not be eligible for a return.
• Refund Process: Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.

2. Digital Products and Courses:

• Return Window: Due to the nature of digital products and online courses, returns are accepted within 14 days of purchase.
• Eligibility: To qualify for a return, the customer must not have accessed more than 25% of the digital content.
• Refund Process: Eligible returns will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.

3. Exceptions:

• Custom Orders: Customized or personalized items are non-returnable and non-refundable.
• Final Sales: Items marked as “Final Sale” are not eligible for return.

4. Return Shipping:

• Responsibility: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance.
• Address: Please send all returns to: 10306 Eaton Pl Suite 300, Fairfax, VA 22030

5. Contact Us:

• For any questions or concerns regarding your order or our return policy, please contact us at info@clearedsystems.com and 703-870-3709.

6. Policy Updates:

• Cleared Systems reserves the right to modify this return policy at any time. We will notify you of any significant changes by updating the policy on our website.